Question 1

What is site credit?

Accepted Answer

Site credit is a currency you can use on our website to pay for tickets in our pay-to-enter competitions.

Question 2

How can I see my site credit balance?

Accepted Answer

Click "My Account" in the top menu bar, then choose "Site Credit" from the options on the left. You will be able to see your site credit balance, and any site credit transactions.

Question 3

How do I get site credit?

Accepted Answer

Currently, the only way to get site credit is to win it in our competitions. We are not offering a site credit top-up service just yet, although this may be available in the future.

Question 4

How do I use my site credit?

Accepted Answer

Add tickets to your basket. Your site credit will be automatically deducted from the total. Site credit is only deducted once you go through the checkout, so you can change your mind before then.

Question 5

I think my site credit balance is wrong - what do I do?

Accepted Answer

First, check the transactions in "My Account" > "Site Credit". You can also see your Orders and view details of past wins. If you still think something is wrong, please contact us: hello@prize-draw.com.

Question 6

When does site credit expire?

Accepted Answer

Site credit can be used for as long as we're running competitions! We hope that will be a very long time!

Question 7

I've won 50p site credit but I want to buy a £1 ticket - how does that work?

Accepted Answer

That's fine - the site credit will simply be deducted from the amount due, and you can pay the rest by card.

Question 8

Can I withdraw my site credit?

Accepted Answer

No, it's a currency for use on our website only. There's no cash equivalent.

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