FAQs

We are a limited company registered as Lucky Cat Media Limited under Company number 15343705. We're also registered with the Information Commissioner’s Office ICO #ZB695294. Our small friendly team includes a practising solicitor who is regulated by the Solicitor's Regulation Authority (meet us on our 'About' page), and we have been independently approved by solicitors Ellis Jones as compliant with the provisions of the Gambling Act 2005.

We are four regular people who love comping and share a passion for winning prizes! We were bored with the terrible odds offered by sites like the National Lottery, Premium Bonds and Omaze, due to the massive amounts of people allowed to enter, so, we launched Prize Draw UK to give regular people a real chance of winning excellent prizes for only a small entry cost, whilst having some fun as you go!

We're based in Nottingham in the Midlands, although we can send prizes right across the UK.

Yes, it is a condition of entering the competitions that you create an account. This is so we can allocate ticket numbers to you, and so that we have your contact information when you win a prize. Just click 'My Account' in the menu above to visit the Registration page.

Please visit 'My Account' in the menu above to create an account. You will receive an email from hello@prize-draw.com enabling you to set a password. Please add this email address to your trusted senders, as you don't want winner notifications to end up in your spam folder!

You will be sent an email with a link to create a password when you register an account with us. The email will come from hello@prize-draw.com - please ensure this address is added to your trusted senders!However, if you are purchasing tickets and you have not already registered/logged in, you will receive an email notification shortly after making your purchase, with a link that says "Click here to set your new password."

Please send us an email to hello@prize-draw.com from your account email address.

Our payment provider is Stripe, and we can therefore accept all major credit or debit cards. All payments are secure and your card details are held by Stripe. We do not hold any payment card numbers.

For each (paid) competition, you have the option of purchasing 1 full-price ticket or a bundle of 5 or 10 tickets. Bundles of 5 are discounted by 10%. Bundles of 10 are discounted by 20%. The discounts are applied at the checkout.

Visit the individual competition page and add 1, 5 or 10 tickets to your basket. Note that there is also a free postal entry route for every paid competition - see the link in the top menu.

For most of our free prize draws, you will need to have liked our Facebook Page or followed our Instagram page, and to have subscribed to the newsletter. You'll usually be asked to like and share the competition picture pinned to the top of our social page (publicly). Finally, you just need to add a free ticket and 'checkout'. We'll ask for links to your social profiles to ensure the steps have been completed. For some competitions these steps change, so please see each individual competition page for details.

Many of our competitions do not have an entry limit, but if there is one, the maximum number of entries per person will be displayed on the individual competition page.

All entries are final and no refunds will be made at any time or for any reason prior to the closing date and time of a prize draw. It should not be possible to enter after the closing date and time but if due to some technical error an online entry is received after the competition has closed, it will be cancelled and refunded.

Yes, some people are not eligible. Entrants must be 18 years of age or older, they must have legal capacity to enter into the Draw and they must be resident in the UK.Additionally, we do not allow our employees or workers, or the employees or workers of any company in our group; employees or workers of any organisation involved in the operation or administration of the Draw including prize suppliers and advertising agencies; and members of their immediate families, to enter the draws.

Yes, our competitions are only open to UK residents at this time.

Yes, you must be 18 or older to enter our competitions. You will be asked to verify your age during the checkout process. If it transpires that in fact, you are under the age of 18, the competition will be redrawn.

Your purchase will say processing until the prize draw has been completed. You can check your tickets in 'My Account' > 'My Tickets' (link at the top of the website).

The prize draw code can be found on the individual prize draw page. Example: Prize draw code: 2496

Your entrant ID can be found in the "Dashboard" tab of your account area. For example: Entrant ID: 1

If your postal entry arrives in time for the draw and is valid, you will find your entry in the ‘My tickets’ area of your account. Please do make sure you follow the instructions on our free entry page carefully.

To submit a free postal entry to any of our paid prize draws, please click the link 'free postal entry' in the top menu, and follow the steps outlined on that page carefully.

No, in accordance with the Gambling Act 2005 Schedule 2, free and paid entrants have the same chance of winning a prize.

You can watch the prize draw live at the advertised date and time on our Facebook page.

Unlike some other competition websites, if we don't sell out all the tickets for a competition we will draw a winner anyway! We never extend the draws, or give a smaller 'cash prize alternative'. Please do avoid sites that do this.

No - we'll draw a winner on the date and time specified, even if we've only sold 1 ticket! Unlike some other competitions, our competitions are never extended - there are no excuses, the draw happens regardless.

You will see the closing date and a countdown timer on each draw. Unlike other popular competition sites, we set the closing date and time when we post the competition, and the draw takes place on that date/at that time regardless of how many tickets are sold. That means if only one ticket is sold, we have our winner!

Currently we do not allow visitors to the studio for live draws, but you can watch the draw from any location via our Facebook stream.

Of course. Click the unsubscribe link in any newsletter you receive. But be aware that a) we only send one a week! b) we have a monthly draw for subscribers - we publish the winner randomly in the newsletter and you have to contact us to claim, and c) we also run newsletter-only comps. So you'll miss out on all of that if you unsubscribe.

Yes. Just follow the STOP instruction in the text and we'll never text you again. You will only receive these if you've actually gone through our checkout. If you receive a text and haven't gone through checkout, please drop us an email: hello@prize-draw.com.

Absolutely not! You should never, ever be asked to pay anything for the delivery of a genuine prize. If this ever happens, the website you are on is probably a scam. It's worth noting that by law, if a promotional ‘free draw’ requires you to make payment for delivery fees, this could be an illegal lottery (see paragraphs 4.4 and 4.6 (v) of the Gambling Act 2005).

Yes, you get an email notification confirming if you have not won a prize, which will tell you the competition that it relates to.

You will receive a ticket number for each entry. We use a random number generator (Rafflys) to choose the winner for each draw. This takes place live on social media and you will be able to watch the process clearly on our screens.

The odds of winning depend on the number of entries we receive but you can always calculate these easily. If 50 tickets have been sold and you buy 1 ticket, you have a 1 in 50 chance of winning (2%). You can increase these odds by purchasing bundles, which are also discounted.

We'll try to call you during the live draw but don't worry if that's not convenient! We'll contact you by email and phone, as provided to us in your account area. You need to make sure that the details provided to us are correct and up to date because we need to make contact within 5 days of the draw date. You also need to make sure that an email from us has not gone into your spam or junk email folders, so add us to your safe sender list!

Winners are drawn at random on the date and at the time specified, in the live draw. You can watch the live draw on our Facebook page. All winners are contacted by email and telephone using the details they have provided. You can also see if you have won by logging into your account and visiting the competition page. The winner's name will be displayed shortly after the draw, along with a congratulatory message if you are the winner!

The winners are drawn at random in our studio by our lovely presenter, Beth. Everything she does can be seen live, so you can follow the process.

No, we purchase or arrange all prizes before they are listed on our website, so exchanges are not possible.

Generally we are happy to post out prizes to you and we will insure them appropriately, but for large and breakable items such as TVs, we would be happy for you to come and collect your prize. Drop us an email and we will arrange a time with you.

We will use a service that insures your prize adequately so please contact us if the prize is damaged. We will usually ask for pictures and in some cases we may arrange a return. This is simply so we can reclaim the value of the prize from the delivery service.

It costs 90p per ticket.

Yes, 100%! Make a note of the Prize draw ID on the Instant Win page and click 'free postal entry' at the top of the page. Once we receive your postal entry, we'll send you a coupon to play the Instant Win game yourself. Note that if the Instant Wins have all sold out, we will not be able to send a coupon, so please enter in good time!

You can buy a maximum of 200 Instant win tickets in one transaction. This is for site performance reasons.

You'll see the result of each ticket on the order confirmation page. Site credit is added to your account instantly. You need to contact support if you have won a cash prize.

You can spend site credit on Instant Win tickets and any other pay-to-enter competition tickets on the website.

Playing these games is fun but for some people, it can become a problem. It's best to set yourself a limit that is right for you, and never use money you need for essential expenses. If you are worried about keeping to your limit, you can speak to the people at GamCare in confidence - they are available 24/7, on 0808 8020 133, or visit the GamCare website for help.

The ticket numbers for our instant win competitions are chosen using a secure, random selection process. We use a method that ensures fairness and randomness, so every ticket has an equal chance of winning. There is no human involvement in the process: it is entirely automated. The system is designed to prevent any manipulation or predictability, so you can be confident that the results are truly random and impartial. If you're curious about the technical side, the random selection process is backed by secure algorithms that are widely used in the industry to ensure integrity and fairness in competitions. This means that every draw is conducted with the highest level of security and trustworthiness.

Our Instant Win competitions give you the opportunity to win cash or site credit instantly, without having to wait for a competition winner to be drawn. Just add a ticket to your basket and checkout. Our system uses a secure algorithm to ensure your ticket is chosen completely randomly from the pool of available tickets. You'll see the outcome of your Instant Win on the Order Confirmation page. Site credit is added immediately to your account. Contact support (hello@prize-draw.com) to arrange payout of cash prizes.

Site credit is a currency you can use on our website to pay for tickets in our pay-to-enter competitions.

Click "My Account" in the top menu bar, then choose "Site Credit" from the options on the left. You will be able to see your site credit balance, and any site credit transactions.

Currently, the only way to get site credit is to win it in our competitions. We are not offering a site credit top-up service just yet, although this may be available in the future.

Add tickets to your basket. Your site credit will be automatically deducted from the total. Site credit is only deducted once you go through the checkout, so you can change your mind before then.

First, check the transactions in "My Account" > "Site Credit". You can also see your Orders and view details of past wins. If you still think something is wrong, please contact us: hello@prize-draw.com.

Site credit can be used for as long as we're running competitions! We hope that will be a very long time!

That's fine - the site credit will simply be deducted from the amount due, and you can pay the rest by card.

No, it's a currency for use on our website only. There's no cash equivalent.